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Free Ground Shipping On Orders Over $55
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Shipping and Return Policy

eFirstAidSupplies charges a Flat Rate shipping fee of $7.95 on orders under $55.

We offer free ground shipping on orders over $55. All stock orders are shipped within 3 business days of receiving your order. Occasionally, due to high volume orders, we may experience a backorder situation. You will be notified if your purchase is on backorder. Items are shipped either UPS, FedEx or USPS Ground.

**Canadian, APO, AK, HI & PR addresses are no longer processed thru our online store. Please email your orders to, call 1-800-772-4630

Please Note: All duties and taxes incurred on shipments going to Canada are the responsibility of the customer and not Fieldtex Products. These charges are derived at the border by the Canadian government and are not included in any of our shipping charges. UPS will require payment upon delivery of your order, FedEx will issue a bill directly to you. Any shipments returned due to duties and taxes not paid will incur a restocking fee of 15% and a credit minus the return shipping charges. Any invoices sent to Fieldtex by FedEx for unpaid duties on an order will be charged back to the original card used during checkout.

Payment Options We accept 4 forms of Credit card payment through out website. American Express, Discover Card, MasterCard and Visa.

Additional Shipping Charges: Some items require additional charges because of their oversize dimensions or extreme weight. These charges are noted on the product page and will be added at the end of the order.
Redirect Fees are $15.00.

Returns Policy:
On Stock Products: Fieldtex wants you to be completely satisfied with your purchase. However, stock product may be returned to us within 30 days (unopened) for a full refund of the purchase price. Please call our customer service department at 1-800-772-4630 ext. 233, with our Order Number or Pack List ID Number ready. We will give you a RMA number to write on the outside of your carton then ship your return to:

Fieldtex Products, Inc.
2921 Brighton-Henrietta TL Road
Rochester, New York 14623

Custom Products Return Policy:
We are unable to accept returns for customized products. Custom orders are nonrefundable, except in cases of manufacturing or material defects. For defects or damage occurring transit, you must provide us evidence within 72 hours of delivery.

Refund Policy:
As soon as we receive your product back, we will issue your refund please allow 3 business days from the time the return is received for return of funds. We will provide free shipping back to us only if your product was defective or you received a product that you did not order.