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SHIPPING & HANDLING POLICY:
Charges are based on dollar amount and destination. Our rates are as follows:

Purchase
Total
Continental US
Flat Rate Ground
AK** HI** & PR**
Flat Rate Priority
Canada**
Flat Rate Ground
APO**
USPS
Up to $10.00
$3.99
ACTUAL
ACTUAL
ACTUAL
$10.01- $49.99
$7.95
ACTUAL
ACTUAL
ACTUAL
$50+
$0
ACTUAL
ACTUAL
ACTUAL

All stock orders are shipped within 3 business days of receiving your order. Occasionally, due to high volume orders, we may experience a backorder situation. You will be notified if your purchase is on backorder. Items are shipped either UPS, FedEx or USPS Ground. If you need your order expedited please contact our customer service department at 1-800-772-4630 and have your order number and credit card number ready, for additional charges. *Expedited shipping is based on Dimensional Weight and not a Flat Rate.

**Canadian, APO, AK, HI & PR addresses are no longer processed thru our online store.
Please email your orders to miller@fieldtex.com, call 1-800-772-4630


Please Note: All duties and taxes incurred on shipments going to Canada are the responsibility of the customer and not Fieldtex Products. These charges are derived at the border by the Canadian government and are not included in any of our shipping charges. UPS will require payment upon delivery of your order, FedEx will issue a bill directly to you.  Any shipments returned due to duties and taxes not paid will incur a restocking fee of 15% and a credit minus the return shipping charges. Any invoices sent to Fieldtex by FedEx for unpaid duties on an order will be charged back to the original card used during checkout. 

Additional Shipping Charges:
Some items require additional charges because of their oversize dimensions or extreme weight. These charges are noted on the product page and will be added at the end of the order.

Free Shipping Exceptions:
Only orders placed online are eligible for free shipping.

The following products are excluded from Free Shipping offer:

All Oversized Items (922-10776ORANGE, 922-10776RED)

RETURNS POLICY:
On Stock Products:
Fieldtex wants you to be completely satisfied with your purchase. However, stock product may be returned
to us within 30 days (unopened) for a full refund of the purchase price. Please call our customer service
department at 1-800-772-4630 ext. 233, with our Order Number or Pack List ID Number ready. We will give you a RMA number to write on the outside of your carton then ship your return to:

ATTN: RETURNS
Fieldtex Products, Inc.
3055 Brighton-Henrietta TL Road
Rochester, New York 14623

As soon as we receive your product back, we will issue your refund in a timely and accurate manner. We will provide free shipping back to us only if your product was defective or you received a product that you did not order.


On Custom Products:
We are unable to accept returns on custom case orders or orders with a customized logo.


LIMITED LIFETIME WARRANTY:
Fieldtex guarantees our products against defects in materials or workmanship for the reasonable life of the product. Should a product fail due to the materials or workmanship, we will repair or replace the product at no charge to you.
Repairable damage due to accident or misuse will be repaired at a reasonable price. All items returned for repair must be thoroughly cleaned or they will be returned unrepaired.


PRIVACY POLICY:

We collect your information for two reasons: to process your order and to send future literature.
If you do not wish to receive future literature please email us and we will remove you from our
mailing list. customerservice@fieldtex.com

Privacy Policy



What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To quickly process your transactions. To administer a contest, promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Cheer Love. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on September 27, 2014.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Online Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy.

PRICING:
Prices are subject to change without notice. However, the price listed at the time of order is the price you will be charged.

Returns Link