On Stock Products:
Fieldtex wants you to be completely satisfied with
purchase. However, stock product may
to us within 30 days (unopened) for
a full refund of the purchase price. Please call our customer service
at 1-800-353-7763 ext. 210, with our Order Number or Pack
List ID Number ready.
We will give you a RMA number to write on
the outside of your carton then ship your return to:
Fieldtex Products, Inc.
3055 Brighton-Henrietta TL Road
Rochester, New York 14623
As soon as we receive your product back, we will issue your
refund in a timely and accurate manner. We will provide
free shipping back to us only if your product was defective
or you received a product that you did not order.
On Custom Products:
We are unable to accept returns on custom case orders
or orders with a customized logo.
LIMITED LIFETIME WARRANTY:
Fieldtex guarantees our products against defects in materials or workmanship for the reasonable life of the product.
Should a product fail due to the materials or workmanship, we will repair or replace the product at no charge to you.
Repairable damage due to accident or misuse will be repaired at a reasonable price. All items returned for repair must be thoroughly cleaned or they will be returned unrepaired.